Children aren't able to attend school, it's often due to extreme anxiety or phobia. This is sometimes known as 'school refusal'. The term 'school refusal' makes it seem like the child has a choice, however the anxiety is usually so severe it's impossible for them to face it.
- Why is my child refusing to go to school?
- What can I do to help?
- Who can support me?
- Independent organisations who can help
Why is my child refusing to go to school?
These anxieties can stem from a number of things such as:
- Mental health issues such as anxiety - in particular separation anxiety.
- Low self-esteem
- The environment itself
- Autism spectrum disorders (ASD)
School refusal can happen at any stage, however mostly occurs when children start school or transition into secondary school.
What can I do to help?
There are plenty of options available to help you if you think your child might be experiencing school refusal.
Speak to your school
- Talk to a teacher or the mental health lead at school and work with them around the issue. It's important to maintain a good relationship with them during this time. They can help agree on things the school can do such as arranging flexible start times to avoid the morning rush.
- If you have concerns about bullying, speak to the school about their anti-bullying policy.
- Speak to your school and ask them to assess your child if you think there may be an unidentified SEND need causing the anxiety.
- You'll need to work with the school to help your child - particularly with any support plans they put in place.
Find help online
- Healthy Young Minds in Herts have advice on what to do if you're worried as well as tips for talking to children and young people about their anxiety and mental health.
- The NHS list a number of mental health apps which you can try with your child at home. These can help them learn to cope with their anxiety in a more positive way.
- MindEd provides free educational resources for parents and carers who might be worried about the mental health of their child.
- Young Minds have a dedicated section for parents which includes a parent helpline as well as expert tips and advice.
- Family lives offer parenting and family support with a helpline and online forum.
- No Panic offers information and advice on children's anxieties, school phobia and treatment for overcoming school phobia.
- KOOTH offers free, safe and anonymous online mental health support and counselling for young people.
- Just Talk Herts is a campaign run by multiple agencies in Hertfordshire that is encouraging young people to talk about their mental health. They have lots of useful resources for young people and schools too.
- Families Feeling Safe - An organisation which teachers and protes Protective Behaviours
- Familyfund.org - Providing grants to families
Look for schools in Hertfordshire which have the Mental Health & Emotional Wellbeing kite mark.
This symbol means they are committed to supporting the emotional wellbeing of their students.
Who can support me?
You should start by speaking to your GP. They might be able to refer you to services such as CAMHS or PALMS.
Mental health services
CAMHS (Child and adolescent mental health services) works with children and young people who have difficulties with their emotional wellbeing or mental health difficulties.
PALMS (Positive behaviour, Autism, Learning Disability and Mental health Service) helps children and young people aged 0-19 who have a learning disability and/or Autistic Spectrum Disorder.
Education Welfare Officers
Education Welfare Officers (EWO) meet with both parents and pupils in order to try and reduce unnecessary absence and remind parents of their legal responsibilities.
It's natural to be concerned if your case gets referred to an EWO, however they can work in partnership with you and the school. They can make suggestions like having you stay with your child until they've settled in class.
Schools will usually make a referral to the attendance team if attendance is below 90% and the majority of absences are unauthorised. However you can contact them for support too.
The Education Support for Medical Absence (ESMA) team support pupils who have had, or are expecting to have, significant time off school due to a physical or mental health condition. Their aim is to help children continue their education around their needs and work towards getting them back into school life.
Educational Psychologists provide support to schools to help them meet the needs of children and young people. This can be through both school wide advice or concerns about an individual. Although they work directly with schools and settings, they also have a contact line specifically for parents.
Independent organisations who can help
Provide impartial and confidential information, advice and support to parents and carers of children with special educational needs and disabilities (SEND)
NFIS aims to support children and their families struggling with school attendance, and raise awareness of their experiences.
Hertfordshire based support and advice for parents, carers and kids from the NHS
Hertfordshire based support and advice for teens from the NHS
Attendance at School
When your child is sick
- When your child has vomited or has had diarrhoea, we follow the Guidance for Schools on Infection Control (click button above) and ask that you keep your child off school for 48 hours. Over 70% of our pupils have complex medical conditions, and many of these have serious implications when battling virus or bacterial infections. By reducing the likelihood of children catching viruses and infections, they are more likely to keep healthy.
Longer Term Absences:
Please contact the school to let us know about your child's circumstances and information relating to this. We sometimes need to let other parents/carers know about illnesses to prevent the spread of viruses and bacterial infections in the school. Where children are away from school for several days, and they are able to access work, we will provide this for the parent/carer to continue learning. Where a child is absent from school for a longer period of time, we work with ESMA (Education Support for medical Absence) to support learning at home or in hospital.
Expectations of School Attendance
- You must make sure your child gets an education that meets their needs (for example if they have special educational needs). You can send your child to school or educate them yourself. Children must get an education between the school term after their 5th birthday and the last Friday in June in the school year they turn 16.
- At the Collett School we expect all pupils and staff to be in school each day of the academic year with 100% punctuality whenever possible.
- Pupils are in school for 38 weeks of the year: 190 days with 175 days (weekends and holidays) not in school.
- We ask that precautions / plans are in place to reduce the likelihood of absence, though when unavoidable, the school is notified at the earliest possible opportunity on 01442 398988
- We recognise many of our pupils have complex medical needs that require visits to specialists in London and further afield. Preparation for these visits and the travel time, often mean pupils cannot make school on such days.
- Schools are statutorily required to take a register of pupils' attendance.
- There are two points in the school day, this is taken - am and pm, creating two school sessions.
- 9.00am is the start of the school day and the register is taken before 8.50am.
- Afternoon Registration takes place between 12.00pm and 1pm
- When a pupil arrives between 9.10am and 9.40am, this is classed as a late.
- When a pupil arrives between 9.40am and 1.00pm, this is classed as an absence.
Authorisation of Absences
- The Head of School authorises absences, where there are legitimate reasons. Where not, these are classed as unauthorized absences.
Attendance Improvement Officer (AI0)
- The AIO reviews absences and lateness with the school on a monthly basis. Where the school has been unable to improve attendances, they can address matters further. This could lead to a court hearing and possible financial fine for families who do not support their child accessing school, where they could.
The School May:
- Authorise the absence; authorisation of the absence is at the discretion of the Head of School or Executive Headteacher..
- Invite you in to discuss the situation if absences persist.
- Inform you by letter if persistent absenteeism is a concern; all below 85% attendance will receive a letter each half-term; attendance figures to accompany reports.
- Refer the matter to the Attendance Improvement Officer if attendance moves below 85%.
- Support a long term absentee with gradual integration and support from school.
- Where a pupil has 21 sessions marked as an unauthorised absence in one school term, a referral will be made to the school Attendance Improvement Officer (AIO). (Mornings and afternoons are counted as individual sessions)
Ensuring Our Pupils are Safe when Absent from School
If your child is unexpectedly absent, school Reception will:
- Telephone the primary contact number on the first day of absence if we have not heard from you by 9:30am, to ascertain the reason for absence. (It is therefore important that telephone numbers are constantly updated with the school as soon as there is a change of number and that more than one is provided).
- Telephone the primary contact number again on the morning of the second continuous day of absence if we have not heard from you by 9:30am, to ascertain the reason for absence.
- The Head of School will be notified.
- Telephone all contact numbers provided on the afternoon of the second continuous day of absence to ascertain the reason for absence.
- If we have not heard from you or been able to get in touch on the third continuous day of absence a member of staff will make a home visit to ensure the wellbeing of the child and parents/carers.
- If we are still not able to verify the welfare of the child or parent/carer the school will immediately notify CHILDREN’S SERVICES and/ or Community Police links. This is to ensure the welfare of the child absent is known about and raise an alarm to ensure their safety.
Holidays in Term Time
We would ask that parents and carers avoid taking their child out of school during term time. We do however, understand particular circumstances where this is unavoidable. In such cases, please complete the form below and email/ send in to the school office for the Headteacher to review and make a decision as to whether this would be authorised or, an unauthorised absence:
Monday - Multi sports
Tuesday - Pony Club
Wednesday - Boxing
Thursday - Dance and Yoga
Friday - Glee and Drama
Please contact the school office for more details
Telephone: 01442 398988
Arbor is an online portal that allows parents to communicate with the school, give consent, make payments and keep all their details up to date.
Change of personal details ?
You can update all your details including changes of address, names and phone numbers through the Arbor App.
All correspondence is now done via email through the Arbor App.
All payments for lunches, trips and clubs can be made through the Arbor App.
There are times when we need to obtain your consent (for trips etc). This can all be done on the Arbor App
For more information about Arbor please contact the school.
Class Dojo allows you to communicate with your child's teacher directly and enables the teacher to update you with some of the work your child is currently undertaking in class. It is available as an App through the usual channels.
Please note: Teachers are only available between the hours of 8am - 4pm Monday - Friday.
EHCP Annual Reviews
The Education Health and Care Plan (EHCP) has replaced the Statement of Special Needs. The EHCP is a Local Authority managed document, where the school captures the views of those engaged with the individual child and makes recommendations. The Local Authority has the ultimate 'ownership' of the EHCP and makes decisions on what is and isn't included.
Each year, an annual review of the EHCP takes place. These take place for Collett pupils here at the school. They are an informal meeting to capture the views of parents/carers, the child and professionals working with the pupil. For some EHCP review meetings, there will be several people contributing to the plan, for others, it will be a simple updating of information.
Each school may have different procedures and, depending on their age, progress in learning or transitional time to another phase of education, there will be different people attending the meeting.
At The Collett School, we seek to gather views and relevant reports in advance of the meeting, giving families the opportunity to read through these before meeting together to make decisions on the recommendations to the Local Authority about what should be updated.
Who will be at the meeting?
People you have invited to the Review Meeting e.g. Social Worker, Pediatrician, Respite Carers, Community Occupational Therapists, Independent (private) Therapists.
People invited by the school.
SENCO, Speech and Language therapists at The Collett, invited by the school where the child is on the therapists' caseload, School-based Occupational Therapists, invited by the school where the child is on the therapists' caseload
The child's class teacher is rarely present because their input is thorough as a result of the report they prepare for the meeting. They also go through the existing plan in detail, to comment on changes that can be discussed and finalised in the meeting.
EHCP Progress Review Evenings (Parents' Evenings)
We have rebranded 'Parents' Evenings' as EHCP Progress Review Evenings. This is so the focus on the evening is personalised to your child - ensuring updates on your child's progress towards their EHCP Outcomes is addressed termly, in this semi-formal event.
Your child's class teacher will work with you to find a time to see them - whether virtually or, in person.
Protecting your child in school
The internet and especially the world wide web, are essential parts of modern life which can enrich lives and empower children and families when used in a safe and secure environment. There are ever more ways to access this world using computers, tablets, phones, games consoles, TVs, watches... the list gets longer each year. With this access comes an element of risk, and a responsibility for adults to protect and educate children to use the technology safely.
At the Collett we use the Hertfordshire Internet and Connectivity Service (HICS) Filtered Web Service who provide us with a firewall to protect the children from harmful content.
Mobile Phones & SMART watches
At The Collett we understand that the majority of children will at some point own a mobile phone, some children also have a SMART watch that can access the internet. Whilst we are more than happy for them to be used on the journey to and from school we have a policy of collecting devices as children arrive. They are then stored in a locked room until they are distributed at the end of the day. For more information about our mobile phone policy please see below.
We do however allow children to use mobile phones and SMART watches when accessing Travel Training. Your child's class teacher will inform you when this forms part of the curriculum.
For more information on esafety and advice how you can keep your child safe online please click on the following links:
Free School Meals and Help from the Local Authority
Interventions for Children at The Collett School
A Link to the page about interventions can be found here.
Here, you will find information on Speech and Language Therapy, Occuapational Therapy and how we work with the Education Psychologists in Hertfordshire.
Medicines in School
There are times when it is necessary to administer medicines during school hours either occasionally or on a regular basis.
We are able to do this but all medicines must be prescribed by a doctor or health professional and in its original packaging.
If you child requires medication during school hours please download the Medicine Consent Form below and return it to the school office.
Music can soothe, excite, stimulate or calm. It can satisfy creativity through composition and performance. It can enrich the understanding of other nations through the study of cultural variety of music styles and instruments.
In addition, music brings together intellect and feeling and enables personal expression, reflection and emotional development allowing children to develop creativity at their own pace.
We are fortunate to be able to offer music lessons through the Hertfordshire Music Service. They offer lessons in violin, clarinet, ukulele, trumpet, guitar and drums.
Prices are - £154 per term - for 11 lessons (20 minute lessons)
Depending on your child's circumstances, you may be entitled to funding by the local authority.
If you would like your child to learn an instrument please contact us. There is currently a waiting list.
Piano lessons are open to pupils from year 4-11 and cost £12.65 for each 20 minute lesson. Lessons take place at The Collett School on Mondays during school hours. Pupils are required to commit to a trial period of half a term.
Please contact the school office if you would like to book a slot, or email Meg Cripps directly on email@example.com
Please feel welcome to visit the Collett School to see if we are right for your child:
Book on to one of our monthly Open Mornings and tour the school. These start at 9.30am and are for parents, carers and professionals only. We ask that in the first instance you do not bring your child with you.
You will tour the school and be given the opportunity to speak with the Head of School, Ms Pam Stocks, and our Head of Interventions, Mrs Anu Gray who will be able to answer any questions you have.
Please check the school calendar for upcoming Open Morning dates. Due to Coronavirus restrictions some Open Morning may be cancelled or carried out virtually.
Under normal circumstances you are also welcome to attend our whole school assemblies on Friday 8.50am. However these are currently not running due to the Coronavirus Pandemic.
Payments: we no longer take cash
We are no longer taking cash for payments for school trips, events and school dinners. Please use Arbor.
Post-16 and Careers
Here you will find information on our careers guidance, how we are meeting the Gatsby Profile for the school and planning for transition to college and the world of work beyond.
PTA Friends of The Collett School
The Friends of Collett is our school’s Parent Teacher Association and Parent Voice Council.
We decided on ‘Friends of’ as it encompasses other family members and people in our community wishing to support the work of the school in improving opportunities for our pupils.
The Friends of Collett is a registered charity (1157000) with three foci:
- PTA (Parent Teacher Association known as The Friends of Collett)
- To ensure all parents, carers and friends feel welcome as part of The Collett School
- Annual events with an emphasis on everyone being able to attend and enjoy an event rather than fundraising so as to be more inclusive, such as supporting other school events i.e refreshments for school plays, parents’ evenings and sports day.
PVC (Parent Voice Council)
Many parents would like to have more of a say in school decision-making but are not sure about the best way to make their voice heard. After all, most of the decisions made by schools affect parents one way or another and so it is only right that they should be able to contribute their views. This should develop a positive partnership between home and school and that this ultimately benefits the children.
- A parent representative is someone who is nominated/volunteers to liaise between parents and the class teacher or tutor. Representatives can be approached by parents if they have an issue that they would like relayed to the school. On the other hand, teachers may use the class parent representatives as a quick and informal way to reach all parents of children in their class.
- Parents and carers are encouraged to attend Whole School assemblies on Friday mornings (and particularly those where their children are undertaking activities/ providing the assembly).
- All parents/carers are welcome to the monthly coffee mornings after Friday assemblies.
Herts Catering Limited
Herts Catering Ltd is our school lunch provider. Eating the right balance of healthy, tasty food helps all children to learn and develop. That’s why making the right decision about what your child eats at school is so important. The meals they provide are packed with great and tasty ingredients to help your child really enjoy lunchtimes at school.
Choosing a school meal will give your child the chance to try new foods and to enjoy eating with their friends All meals are freshly prepared and packed full of the energy and essential nutrients they need to grow and learn.
The cost of PRIMARY dinners for the autumn term will be £2.70 per day or £13.50 per week.
The cost of SECONDARY dinners for the autumn term will be £2.80 per day or £14.00 per week.
Free School Meals
We want to make sure that we are providing your child with the best education and support we can. Healthy school food has obvious health benefits and can help pupils establish healthy habits for life. Healthy school food can also help to improve pupils’ readiness to learn.
Families who receive certain benefits may be eligible for free school meals. Your child is eligible for free school meals if you are in receipt of one of the following benefits:
- Universal Credit with an annual net earned income of no more than £7,400.
- Income SupportFree
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Support under Part 6 of the Immigration and Asylum Act 1999
- The guarantee element of Pension Credit
- Working Tax Credit run-on (paid for the four weeks after you stop qualifying for Working Tax Credit)
- Child Tax Credit (with no Working Tax Credit) with an annual income of no more than £16,190
Registering for free meals could also raise an extra (£1,320 for your child’s primary school, £900 for your child’s secondary school), to fund valuable support like extra tuition, additional teaching staff or after school activities.
This additional money is available from central government for every child whose parent is receiving one of the benefits listed above.
To apply, please go to https://www.gov.uk/apply-free-school-meals
Please remember: if you were eligible for FSM last academic year your application does not renew automatically. You will need to go online and re-apply.
The School Day
Registration closes at 8.45am
Morning Break 10am-10.15am (Middle school) 10.20am-10.35am (Lower and Upper school)
Lunchtime 11.45am - 12.45pm
Transitioning to College
Update Your Child's Information on Arbor
Arbor is our school information management system at The Collett School.
You can update the information we hold about your child through accessing Arbor including changes to email addresses, phone numbers and your home address.
Information we need to keep about your child is also accessible in this paper download booklet:
Why a uniform?
Our school uniform exists to support the ethos of the school and help parents and children with regard to differentiating between school and out of school clothing. Our pupils tell us they like having a uniform. There are choices and optional aspects with the uniform that we have found can support individual children and families - such as a child's clothing preferences and costs.
Non-gender bias uniform
Our school uniform is non-gender bias, meaning boys and girls can wear any aspect of the uniform identified below, such as dresses, skirts or trousers.
Where to buy
Most items can be purchased from supermarkets and general suppliers of clothing and shoes. Branded clothing can be obtained from Peter Spivey (see below).
Our school uniform supplier is :
71 The Marlowes
Hemel Hempstead HP1 1LF
Please label all items of clothing. Lost, named uniform will be returned.
Un-named uniform is provided as second hand uniform for pupils in need.